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Shipping Policy
Our cookies are bake-to-order and to ensure quality freshness all orders are USPS 1-2 day PRIORITY. Your order should take 2-4 business days to arrive. Please consider this when placing an order as a gift or for time-sensitive deliveries.
We recommend planning accordingly with our shipping schedule if your order is needed by a specific date. We cannot be responsible for your package as soon as it leaves our kitchen, please keep up with the tracking information sent when received via email.
We encourage customers to order 5 days before during national and peak holidays to ensure your cookies will arrive in time for the holiday. We will continuously post holiday shipping information on our socials to help you plan.
FAQs
If you haven’t already consumed your cookies, we recommend enjoying them within a week. If you plan on savoring them over a more extended period, place them into the freezer upon arrival. This preserves their freshness for up to two months.
For reheating instructions, please refer to Cookie Care.
We currently ship to every postal address in NEW YORK ONLY via USPS. Follow us on socials to be up to date on our nationwide shipping announcement.
Please allow a 1-2 day processing time when your order is placed. Our cookies are baked-to-order Monday-Saturday. Orders placed on Sundays will be shipped on Monday.
We retain the right to reject a request for order cancellation or modification if we cannot process it before the product has been shipped. Kindly review your order carefully before confirming, ensuring accuracy in the delivery address details. Once an order has been fulfilled, we are unable to make any modifications to the order or shipping address.
While our certified kitchen is not allergen free, we do our best to ensure and avoid cross contamination within our non-nut / nut-free cookies. See our ingredient list here.
If you would like to place a custom or large quantity order, please email hello@melmadecookies.com
Our shipping services are exclusively available online, and you can also find us at local farmers' markets in NY. Stay updated on farmers market dates by following our social media accounts, and feel free to drop by and say hello.